Remote Customer service Jobs · Organizational Skills

As a Customer Success Representative, you will be the first point of contact for Bundle’s learners, clients, and trainers, playing a critical role in ensuring every interaction reflects commitment to exceptional service. This contract position requires availability Monday through Friday from 3:30 PM to 12 AM Eastern Time with (1) 30-minute break.

Assist clients with hotel and resort bookings through approved online platforms and provide lodging recommendations based on destination, travel dates, and budget. In this remote role, you’ll ensure accuracy, quality service, and a seamless travel experience by handling changes, cancellations, and special client requests with professionalism. Maintain up-to-date client records and communication logs.

Responsible for providing excellent experiences for Brokers and Clients by providing accurate, relevant information in addition to resolving complex tickets including Enrollments, Terminations, COBRA/Cal-COBRA, Invoicing, Commissions and Contract updates. Answer and process a high volume of incoming emails and occasional out-bound phone calls in a supportive, empowering and innovative manner.

Handle customer enquiries promptly and professionally via phone, email, or live chat. Provide accurate information about products and services, and escalate complex issues when needed. This is a fully remote position, suitable for applicants across the UK who are motivated, organised, and confident communicating with others. Full training and ongoing support are provided.

The Strategic Account Coordinator serves as the direct liaison between the client, sales, and production facilities, ensuring timely and accurate production of the client’s program(s). Serves as the primary point of contact for mid to large-size clients, focusing on the execution of client programs in order to achieve the objectives of the service agreement in compliance with client expectations, company policies, quality, and profit requirements.

Support the onboarding process, primarily focused on managing and owning the rebate application process for our clients with various utility partners. Work hand in hand with your assigned Onboarding Manager, learning and growing into the overall Runwise onboarding process. As a Customer Onboarding Coordinator, your role will encompass the removal of barriers, addressing inquiries, and ensuring a frictionless path through the rebate application process.